17 Willow Street, Box Hill North VIC 3129

After moving in, noted unable to use hot water tap in the one and only bathroom any more than a trickle. Requested maintenance; a handyman was sent despite it being a plumbing issue and was unable to fix it. The landlord refused to get a plumber and said to put up with it because it was an older house. A VCAT application was submitted and an urgent hearing assigned; a plumber was then organised for the following day and fixed it. We then had issues with the oven constantly tripping the fuse. Again, a handyman was sent and unable to solve the electrical issue. Weeks later an appropriate trade was sent to diagnose the issue. We were constantly promised things were being organised to fix the oven, which never happened; for a second time we had to go to VCAT to get a working oven after six weeks. Over winter, significant rising damp started in the main bedroom. The handyman was sent again and just painted over the issue; the cause (significant cracks and gaps in the external brickwork) was not addressed. The landlord also turned up to the property without any prior notification twice. Both the landlord and the real estate agent showed little understanding of their obligations in renting a property and maintenance requirements. The landlord did not want to spend money on the property, even when the issue was an urgent repair.