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Category Ratings

Each category has its own scale to capture detailed and specific feedback about the property. This ensures a comprehensive evaluation, highlighting all aspects of your rental experience.

Your detailed ratings help provide a holistic view of the property, contributing to a more accurate overall ranking.

1. Maintenance & Repair

Rate the responsiveness and effectiveness of maintenance and repair services. Consider how quickly issues were addressed and whether they were resolved to your satisfaction.

Poor - Frequent issues, slow response time, unresolved problems.

Fair - Occasional issues, moderate response time, some problems resolved.

Good - Few issues, reasonable response time, most problems resolved.

Very Good - Rare issues, quick response time, problems resolved effectively.

Excellent - Immediate responses, very clear and proactive communication.

2. Communication

Evaluate the quality and clarity of communication with your landlord or property manager. How easy it was to reach them and the helpfulness of their responses.

Poor - Frequent issues, slow response time, unresolved problems.

Fair - Occasional issues, moderate response time, some problems resolved.

Good - Few issues, reasonable response time, most problems resolved.

Very Good - Issues rare, quick response time, problems resolved effectively.

Excellent - Immediate responses, very clear and proactive communication.

3. Financial Transparency

Assess the clarity and transparency of financial dealings, including rent payments and any additional fees. Were costs clearly explained, and were there any unexpected charges?

Poor - Hidden costs, unclear billing, frequent unexpected charges.

Fair - Few hidden costs, occasional unclear billing, some unexpected charges.

Good - Generally clear billing, few unexpected charges.

Very Good - Clear billing, transparent costs, rare unexpected charges.

Excellent - Very clear billing, fully transparent costs, no unexpected charges.

4. Condition of the Property

Rate the overall condition of the property during your tenancy. Consider factors like cleanliness, state of any appliances provided, and general upkeep undertaken or required.

Poor - Many unresolved issues, poor upkeep, and neglected property.

Fair - Several minor issues, some maintenance needed.

Good - Generally well-kept with occasional minor issues.

Very Good - Well-maintained property, few issues.

Excellent - Impeccably maintained property with no issues.

5. Amenities & Facilities

Rate the availability and quality of amenities and facilities provided. This could include things like laundry facilities, parking, air-conditioning, gyms, and communal areas.

Poor - Few or no amenities, poorly maintained facilities.

Fair - Basic amenities, some maintenance issues.

Good - Adequate amenities, generally well-maintained.

Very Good - Good range of amenities, well-maintained facilities.

Excellent - Extensive amenities, excellently maintained facilities.

6. Privacy & Respect

Rate the privacy and respect you experienced from your landlord or property manager. Consider if your privacy was maintained and how respectfully you were treated.

Poor - Numerous privacy invasions, disrespectful behaviour by LLs or PMs.

Fair - Occasional privacy issues, usually respectful but with some lapses.

Good - Respect for privacy most of the time, minor issues.

Very Good - Strong respect for privacy, rare issues.

Excellent - Absolute respect for privacy, no issues.

7. Noise Levels

Evaluate the noise levels within the property and its surroundings. Consider factors like traffic noise, neighbour noise, and any other disturbances.

Poor - Very noisy, constant disturbances.

Fair - Frequent noise, occasional disturbances.

Good - Moderate noise levels, some disturbances.

Very Good - Low noise levels, rare disturbances.

Excellent - Very quiet, no disturbances.

8. Safety & Security

Rate the security measures in place at the property. Consider aspects like locks, security systems, staff available in buildings and the overall sense of safety.

Poor - Unsafe, no security measures in place.

Fair - Minimal security measures, some safety concerns.

Good - Adequate security measures, generally safe.

Very Good - Good security measures, safe environment.

Excellent - Excellent security measures, very safe.

Overall Satisfaction Rating

Please provide a rating for all categories.